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2023 IRS Taxpayer Advocate Service

  • 20 Sep 2023
  • 5:00 PM - 7:00 PM
  • Zoom


  • For MaSEA Members in good standing.
  • For NAEA members only.
  • For those who are NOT a current MaSEA member or NAEA member.

Registration is closed

IRS Taxpayer Advocate Service

With Tana Qoqi, Mark Everett & Ron Carbonneau

When: September 20, 5PM-7PM

Where: Via Zoom

The IRS Taxpayer Advocate Service (TAS) will discuss:

  • National Taxpayer Advocate (NTA) Annual Report to Congress 
  • Status of IRS efforts on Strategic Operating Plan (SOP)
  • Employee Retention Credit (ERC)
  • Electric vehicle credits - things coming soon on that.
  • Backlog in identity theft cases.
  • Practitioner priority phone line - level of service trends, opportunity to hear from attendees and their experience. 

Attendees will receive 2 IRS CE credits for attending this course. You will be required to answer poll questions in order to receive credit. If you do not answer the sufficient amount of questions, you will NOT receive credit. 

*Please Note, if you have signed up for the MaSEA CE Special, you will automatically be added to this event and receive a confirmation during the week of 09/01/2023. Registration will close on September 19.*

*MaSEA members, please use the email address that was used to create your NAEA membership to ensure that you receive the membership discounted price.*

About Our Speakers

Tana Qoqi 

Local Taxpayer Advocate

Andover, MA

Tana Qoqi began her IRS career right out of college working in the Andover Service Center. She spent all my college years working at my father's restaurant where I was doing the bookkeeping, marketing, vendor distributions, waitressing and even washing dishes. Qoqi was studying Business Management and Accounting in college, so she learned a lot by applying it in real life events. "Working at the IRS was naturally appealing to me as I spent all that time learning and applying tax law," said Qoqi. "I started working with TAS 8 years ago and I have truly found my place and my career working and advocating for taxpayer rights. I share this passion with 40 Case Advocates in the Andover office."

Mark Everett

Deputy Executive Director, Systemic Advocacy

Taxpayer Advocate Service

Mark was introduced to the U.S. tax system at age 14 when monies were withheld from his paycheck for flipping hamburgers at a Dog-n-Suds drive-in.  He began his IRS career in 1990 and joined the Taxpayer Advocate Service in 2005. In his current position within the Systemic Advocacy organization, he is responsible for program areas that include ensuring IRS guidance respects the rights of taxpayers, the portal for submitting potential systemic issues, and overseeing the development process for the National Taxpayer Advocate's two statutorily required annual reports to Congress.  

Ron Carbonneau

Local Taxpayer Advocate 

Boston, MA

Ryan Carbonneau began his IRS career right out of high school at the Andover Campus. His career has been just about split in thirds. During the first part of Carbonneau's career, he held technical positions both in the Campus and in Field environments. In the middle part of his career, he held leadership positions in both local and national NTEU (labor union). In the latter third, he held various leadership positions at the IRS in W&I and SBSE. This past January, he combined my technical, advocacy and leadership skills into one job when he was selected as the Local Taxpayer Advocate in Boston, MA. 

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