Four million prepaid debit cards were mailed to taxpayers who did not get paper checks or direct deposit stimulus payments. Lost and stolen debit cards may be reported at EIPCard.COM. The debit card program is administered by MetaBank. The IRS EIP FAQ page hosts over two dozen FAQ's that are updated regularly. Most recent updates provide background about the "need more Information" messaging and provide a process of how to proceed with misplaced or never received checks.